Terms of Service

Effective date: July 31, 2026
Governing law: Province of Alberta and the federal laws of Canada applicable therein
Operator: Invistant (“Invistant,” “we,” “us”)

By creating an account, starting a trial, or paying for Invistant, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service. Have counsel review before relying on these Terms for high-stakes commercial use.

1. The service

Invistant provides a browser-based workspace for capturing job notes and photos, searching indexed knowledge, and—when you install and run the optional desktop agent “Hoover”—asking questions about files that remain on computers or network shares you control. Features may change. Some capabilities require an active trial, complimentary access, or paid subscription.

2. Accounts and eligibility

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. You represent that you have authority to bind the organization named on the workspace, if any.

3. Customer content and ownership

You retain ownership of content you submit (“Customer Content”), including job notes, photos, and materials processed via Hoover. You grant Invistant a limited, worldwide, non-exclusive license to host, process, transmit, display, and create derived indexes/answers solely as needed to provide and secure the service.

We do not sell Customer Content or personal information. We do not share Customer Content or personal information with third parties for their advertising or marketing. Processing by subprocessors (for example Stripe, Mailgun, OpenAI, hosting/storage) is allowed only to operate Invistant, as described in the Privacy Policy.

4. Hoover and AI features

• Drive/file originals stay on your machines. Invistant stores metadata, light text summaries for search, and cached Q&A. Ask/view may temporarily transmit extracts or file bytes through our systems while your agent is online.
• Ask and related AI features require your Hoover agent to be online where live verification or extraction is needed.
• AI outputs (including answers and citations) are assistive and may be wrong or incomplete. Citations are AI-proposed references—you must verify before relying on them for safety-critical, legal, or contractual decisions.
• You are responsible for rights to the folders you watch and the content you index.

5. Acceptable use

You will not: misuse the service; attempt unauthorized access; upload malware; violate law; infringe others’ rights; reverse engineer except as allowed by law; resell the service without our written consent; or use outputs to harm people or circumvent safety obligations.

6. Trials, fees, cancellation, refunds

• Trial: New workspaces may receive a 5-day self-serve trial (or another period we grant). Features may be limited when the trial ends.
• Fees: Paid plans are billed in CAD as shown at checkout (currently marketed as $29.99 CAD per month for a workspace seat; team multi-seat invites may not yet be available in-product). Taxes may apply.
• Billing: Payments are processed by Stripe. You can manage or cancel via the in-app billing portal when a subscription exists.
• Cancellation: You may cancel anytime; access continues through the paid period already charged unless otherwise stated at checkout.
• Refunds: Except where required by law, fees are non-refundable. If a charge error or material service failure occurs, contact us and we will consider a goodwill refund or credit at our discretion.

7. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only for the relationship. Customer Content is your confidential information. These Terms and non-sensitive product information are not confidential.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUTS ARE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR DECISION.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVISITANT AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR CAD $100 IF YOU HAVE PAID NOTHING).

10. Indemnity

You will defend and indemnify Invistant against claims arising from your Customer Content, your use of the service (including reliance on AI outputs), or your breach of these Terms, except to the extent caused by our willful misconduct.

11. Suspension and termination

We may suspend or terminate access for non-payment, suspected abuse, legal risk, or material breach. You may stop using the service anytime. Provisions that should survive (including ownership, disclaimers, liability limits, indemnity) survive termination.

12. Changes

We may update these Terms. We will update the effective date and may notify you of material changes. Continued use after the effective date constitutes acceptance, except where mandatory law requires otherwise.

13. Dispute resolution and law

These Terms are governed by the laws of Alberta and applicable Canadian federal law, without regard to conflict-of-law rules. Courts in Alberta have exclusive jurisdiction, except that we may seek injunctive relief elsewhere for IP or misuse. If a provision is unenforceable, the remainder stays in effect.

14. Contact

Questions about these Terms: Talk to us.