Privacy Policy

Invistant (“we”, “us”) provides a workspace where your organization can find answers it already has. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy applies to invistant.com (marketing site) and app.invistant.com (the product). If you do not agree with this policy, please do not use the service.

1. Who is responsible

Invistant is operated by Richet. For privacy questions, contact privacy@invistant.com.

2. Information we collect

Account information

When you register or are invited, we collect your name, email address, password (stored as a one-way hash), and workspace details you provide.

Workspace content

You and your teammates may upload or create content such as notes, files, photos, and related metadata. That content belongs to your organization and is processed to provide the service (search, organization, and related product features).

Billing information

If you subscribe, payment is handled by our payment processor (Stripe). We receive billing status, customer and subscription identifiers, and seat quantity—not your full card number.

Usage and technical data

We collect standard technical logs such as IP address, browser type, timestamps, and product events needed to operate, secure, and improve the service. Our marketing site may use essential cookies for login to WordPress admin; we do not use advertising trackers on the marketing site by default.

3. How we use information

• To provide, maintain, and secure the product and your workspace
• To authenticate users and manage seats and billing
• To send transactional email (for example password reset) when configured
• To investigate abuse, prevent fraud, and meet legal obligations
• To improve reliability and performance of the service

We do not sell your personal information or your workspace content.

4. How we share information

We share information only with:

• Service providers who help us run Invistant (for example hosting, email delivery, and payment processing), under obligations to protect it
• Teammates in your workspace, according to roles and sharing settings you configure
• Authorities when required by law, or to protect rights, safety, and security

5. Workspaces and isolation

Product data is organized by workspace (tenant). Queries and access controls are designed so one customer’s workspace is not readable by another. See our Security page for more detail on how we approach this.

6. Retention

We retain account and workspace data while your account is active and as needed to provide the service. After deletion or account closure requests, we remove or anonymize personal data within a reasonable period, except where we must retain it for legal, security, or billing records.

7. Security

We use industry-standard measures including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is perfectly secure; we work to protect your information and to limit impact if something goes wrong. Details are on our Security page.

8. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Contact privacy@invistant.com and we will respond as required by applicable law. You can also update account details in the product where available, and unsubscribe from non-essential email if we send any.

9. International transfers

We may process data in countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

10. Children

Invistant is built for business use. We do not knowingly collect personal information from children under 16.

11. Changes

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may also be communicated by email or in-product notice when appropriate.

12. Contact

Privacy inquiries: privacy@invistant.com
Product support: via your Invistant workspace administrators or support@invistant.com